Privacy Policy

1. Introduction

GeGeEnterprises INC respects the privacy of our customers, prospective customers, website visitors, and other individuals who communicate with our business. This Privacy Policy describes how we collect, use, protect, retain, and disclose your personal information. By using our services or communicating with us, you agree to the practices described in this policy. Please also review our Terms of Service.

2. Information We Collect

We may collect the following types of information when reasonably necessary:

• Full name
• Email address
• Mobile phone number
• Service address
• Billing address
• Contact preferences
• Cleaning service requested
• Property or service details voluntarily provided by you
• Preferred appointment date and time
• Quote or estimate request information
• Customer support communications
• Feedback and reviews
• Website usage information
• Device and browser information
• IP address
• Cookies and similar technologies, where applicable

3. How We Collect Information

We may collect information when a person:

• Visits our website
• Completes a contact form
• Requests a cleaning quote or estimate
• Requests or schedules a cleaning service
• Calls our business
• Sends an email
• Provides a mobile phone number
• Provides consent to receive text messages
• Communicates with customer support
• Responds to a survey or feedback request

4. How We Use Personal Information

We may use your personal information to:

• Respond to inquiries
• Provide requested information
• Prepare quotes or estimates
• Schedule cleaning services
• Confirm appointments
• Send appointment reminders
• Provide service updates
• Communicate cleaning-team arrival information
• Notify customers about delays or schedule changes
• Process rescheduling or cancellation requests
• Provide customer support
• Follow up after a cleaning service
• Request customer feedback
• Maintain business records
• Improve our website and services
• Prevent fraud and misuse
• Meet legal and regulatory obligations
• Send promotional communications only when appropriate consent has been obtained

5. SMS and Mobile Messaging Privacy

Customers may provide their mobile phone numbers to communicate with GeGeEnterprises INC regarding cleaning services. Possible messages may include responses to inquiries, quote or estimate communications, booking confirmations, appointment reminders, cleaning service updates, cleaning-team arrival notifications, rescheduling notifications, cancellation confirmations, customer support messages, follow-up communications, and promotional messages when the customer has separately provided appropriate consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared, sold, rented, or transferred to any third parties or affiliates for marketing or promotional purposes.

• SMS consent is specific to GeGeEnterprises INC.
• SMS consent is not transferable.
• A customer's mobile number will be used only for the purposes disclosed when consent was obtained and for related communications permitted by law.
• Customers may withdraw SMS consent at any time by replying STOP.
• Opting out of SMS does not prevent the customer from contacting GeGeEnterprises INC through other available communication methods.

6. How We Share Personal Information

We may share personal information only when reasonably necessary with:

• Service providers supporting legitimate business operations
• Payment processors, if applicable
• Website hosting or technical service providers
• Professional advisers
• Government agencies or authorities when legally required
• Other parties when necessary to protect legal rights or prevent fraud

Exception: Mobile information, text messaging originator opt-in data, and SMS consent are excluded from any sharing with third parties or affiliates for marketing or promotional purposes.

7. Data Security

GeGeEnterprises INC uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

8. Data Retention

Personal information may be retained only for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Resolve disputes
• Meet legal obligations
• Enforce agreements
• Support legitimate business operations

9. Customer Privacy Choices

Customers may exercise their privacy choices by contacting us to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion where applicable
• Unsubscribe from marketing emails
• Withdraw SMS consent by replying STOP
• Contact the business with privacy questions

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and support operational functionality. You can manage cookie preferences through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. Those websites operate under their own privacy practices and policies, and GeGeEnterprises INC is not responsible for their content or privacy practices.

12. Children's Privacy

Our website and cleaning services are not directed to children under 13, and GeGeEnterprises INC does not knowingly collect personal information directly from children under 13.

13. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. The "Last Updated" date at the top of this page will reflect the most recent revisions. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us: